Osmind builds software to improve people’s mental health journeys. You receive access to the platform through your provider. The platform helps improve your care journey, enhances the care you receive, facilitates communication with your provider, helps you keep track of medications and other parts of your treatment plan, and helps with things like submitting out-of-network insurance claims.
Your provider has chosen to work with us as part of their commitment to quality and evidence-based practice.
Getting started
You will receive an email and text message once your provider invites you to the system. This message will contain all the information you need to get started as well as what you should expect.
The email is sent from hello@joinosmind.com; please check the spam or promotions folders in your inbox if you can’t find it. Please email support@osmind.org if you require assistance.
To get started, download the mobile app. On the iPhone, click this link to download the app (alternatively, search “Osmind” in the app store). For Android users, click this link to download the app (or search “Osmind” in the Google Play Store).
Support
If you have any questions or need assistance, please email helpdesk@osmind.org. We are always here to help.
Your provider will ask you to track how you are doing between visits, using mood scores and/or validated questionnaires.
You will receive notifications and text messages to remind you to complete these measures. This helps your provider track your progress together.
Many studies have shown that using such rating scales improves how people feel. Measurement-based care has been shown to improve outcomes. Your provider uses evidence-based practices to provide the highest quality of care.
Your provider only monitors the app during business hours. Please do not use this app to communicate if you are having an emergency — in that case you should call 911 and contact emergency services. This app is not designed for use during emergency situations.
What to expect
The app will send you notifications with things your provider has designed into your treatment plan. Therefore, it is important that you follow the app’s instructions in a timely manner.
Your clinic can track your progress and communicate efficiently
Please use the platform to journal about your progress, send secure messages to our clinicians or staff, and more.
Your clinic may use the platform to remind you to take medications or complete parts of your care journey such as specific exercises or preparation/integration content. Please follow the instructions on when/how to take any medications and log any information we ask for as part of your treatment plan.
You will become more engaged in your care, giving you more control over your health. Your clinic will be able to see which interventions work and adjust your treatment plan accordingly.
1. Get your superbill: Once your superbill has been created, your provider will send it to the Osmind app. You can view or download your superbills by clicking on the $ in the Osmind app
2. Find your insurance company’s instructions: You can check your insurance company’s website or contact their member services for instructions.
3. Choose a submission method:Your insurance company may prefer you to submit your superbill by:○ Mail: Request an address from your insurance company○ Fax: If you choose to fax, avoid using a public or work fax machine to keepyour protected health information private.○ Online Portal: This is usually the most secure and fastest option.
4. Complete a claim form: You can usually find the claim form on your insurance company’s website.
5. Submit your claim: Send your superbill and claim form to your insurance company
6. Wait for processing: Your insurance company will process your reimbursement according to your plan.
7. Follow Up: If your claim hasn’t been processed within the promised time frame, you can contact your insurance company
The Osmind Community is a safe space for people with treatment-resistant depression and related mental health conditions to receive and provide support. It is a depression forum and depression chat with mutual support, positivity, and empathy. It is also for people who are interested in innovative treatments and neuromodulation. Members are all deeply valued and enrich one another’s lives as we pool together our strength, perspectives, experiences, and knowledge.
To get started, download the mobile app. On the iPhone, click this link to download the app (alternatively, search “Osmind” in the app store). For Android users, click this link to download the app (or search “Osmind” in the Google Play Store). After you download the app, you can log in using the temporary credentials included in your invitation email. You can also click “Forgot Password” to reset your password.
Yes! The platform is HIPAA-compliant, protected by end-to-end encryption, and research-grade (meaning parties such as the FDA trust the authenticity of the data). Our clinic and Osmind both uphold strict standards for safeguarding protected health information that meet or exceed legal requirements. Osmind works with independent third parties to verify its compliance and security. We chose to use this system because we trust its security and privacy safeguards.
